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Once you have placed your order at origem.com, we will send you a series of 3 emails, provided you submitted an accurate e-mail address when placing the order.
• Order Received Email: Sent immediately upon order
• Payment Confirmation Email: Sent when your card is charged (usually within a few hours)
• Shipment Confirmation Email: Includes e-Packet tracking, and sent when your order has shipped (usually within 24hrs on business/working days)
Origem offers free shipping on all online orders via e-Packet. We regret that at this time, we are unable to offer rush shipping - but this is a feature that will be added shortly. Orders will be processed in 2 working days and depending on your area it might take 12-30 days to arrive.
We currently ship to the following countries/regions:
We currently offer free returns for full refunds within 30 days of your ORIGEM.com purchase.
If your product has broken (and is the fault of Origem outside the 30-day return window, but within its 1-year warranty you may be eligible for free repair. CLICK HERE TO SEE OUR WARRANTY POLICY.
Origem has the risk and liability for damage to the goods during transport when delivering until you or someone appointed by you have taken physical possession of the goods.
If you choose to return the goods regardless of the situation you will have the risk and liability for damage to the goods during transport when returning until Origem has taken physical possession of the goods.
Business/Working Days: Origem can dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. For example, if you place an order on Saturday your order will be processed on next Monday.
